Refund policy
Demanii Returns & Refund Policy💗
At Demanii, we believe your hair routine should feel effortless and your shopping experience should be just as smooth.
That’s why every order is backed by our 30-Day Happiness Guarantee. If you’re not completely in love with your purchase, we’re here to make it right.
Returns Made Simple
You have 30 days after receiving your order to request a return.
To be eligible:
- Your item must be unused and in its original condition
- Returned in the original packaging
- Include proof of purchase (receipt or order confirmation)
How to Start a Return
Getting started is easy:
📩 Email us at contact.veirgo@gmail.com
Once your return is approved, we’ll send you:
- A return shipping label
- Simple instructions on how to send it back
Please note: Items sent back without contacting us first won’t be accepted.
Damaged or Incorrect Items
We take quality seriously.
If your order arrives damaged, defective, or incorrect, please contact us immediately. We’ll resolve it quickly, whether that means a replacement or full refund, at no extra cost to you.
Non-Returnable Items
For hygiene and safety reasons, certain items can’t be returned, including:
- Used personal care products
- Opened beauty items
- Gift cards
- Final sale items
If you’re unsure, feel free to reach out. we’re happy to help.
Exchanges
Need a different item?
The quickest way is to:
- Return your original item
- Place a new order once your return is approved
This ensures you get what you need as fast as possible.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
- Your refund will be issued to your original payment method
- Processing takes up to 10 business days
If it’s been more than 15 business days, contact us and we’ll take care of it right away.
We’re Always Here for You
Have questions? Need help?
💌 Reach out anytime at contact.veirgo@gmail.com
We typically respond within 12–24 hours